Project Description

Challenge

The company active in the construction business were struggling to support their IT infrastructure. They had already researched and tested three different companies with disappointing results as regards to their response time and effectiveness.

Solution

We assessed an error-prone IT setup and identified key areas of improvement. We presented the benefits of a staged project approach to the Business, securing their funding.

We upgraded the back office and network infrastructure including the firewall system, routers, switches and servers. We also introduced a new model of IT support based on proactive monitoring and remote management procedures.

Results

We delivered a successful project that reduced direct support costs 36%, while gaining intangible benefits regarding indirect costs, systems stability and performance.
Approximately 97% of support requests are resolved within 44’ via remote support.