We have an organized call center that responds to your calls ASAP. In case all our analysts are busy, you leave us your message and we will contact you in less than 30 minutes.
No more repeated problems
Being annoyed with problems that never seem to go away, that make your work life difficult, and even expose you to clients and co-workers, it’s more than enough. That is why we have standardized procedures so that you can be sure that any intervention we make will be successful right from the first time. That’s why we have a department that monitors your systems daily so that we can save you the time and frustration from unpleasant surprises. That’s why we assign you an IT Manager to discuss complex issues with you, in plain English so that you can find a solution once and for all!
No more blame games or passing the buck
Do you want to waste your time, be in stress, or become a negotiator because the company that is responsible for the ERP software disagrees with the company that supports your computer network? We take ownership of any technical issue and we will work with all parties to ensure it gets successfully resolved, saving you time, stress, and frustration.
We don’t expect you to be an IT genius
Many times you avoid calling the technical guys because they are rude, they do not understand your priorities and drown you in technical details that you do not even understand. All our representatives attend “customer service” seminars, are evaluated annually and are helpful and polite to everyone.
No unpleasant surprises with extra charges
Our services are charged on a fixed monthly fee so that you can include it in your budget. In case you need something extra (eg a project), we will make you an offer to know in advance what you will pay.
Regular face-to-face roadmap meetings
If you only ever speak to your IT people when something doesn’t work, you will no doubt be frustrated that you aren’t getting the strategic advice to keep your systems secure and efficient – and moving forward to keep pace with your business. We will assign you an IT manager who will meet with you regularly to listen, review and plan.
Just as a partnership starts well, so it goes on forever
How many collaborations, while starting well, end up being mediocre or even toxic? Several times you endure poor services because you feel that you can’t do otherwise. You wrongly pay a fee that does not give real value to your business and instead increases the risks arising from an “abandoned” infrastructure. We design and charge our services in such a way that we can offer you high-quality services all the way. We do it for all our customers (new, existing, large and small).
We are already successful with businesses just like yours
Since the requirements of a large organization are quite different from the needs of a small-medium business, we have decided to specialize in the small-medium market. We see great success with law firms, architectural firms, construction companies, wholesale, yachting, insurance companies, manufacturing and travel agencies.
100% satisfaction guarantee
If you feel that our support practices are unsatisfactory in any way, we will return back 100% of your money with no questions asked! All of our agreements are covered by a 60-day money back guarantee!