The company active in the construction business were struggling to support their IT infrastructure. They had already researched and tested three different companies with disappointing results as regards to their response time and effectiveness.
We assessed an error-prone IT setup and identified key areas of improvement. We presented the benefits of a staged project approach to the Business, securing their funding.
We upgraded the back office and network infrastructure including the firewall system, routers, switches and servers. We also introduced a new model of IT support based on proactive monitoring and remote management procedures.
We delivered a successful project that reduced direct support costs 36%, while gaining intangible benefits regarding indirect costs, systems stability and performance.
Approximately 97% of support requests are resolved within 44’ via remote support.
Lefteris is an experienced IT specialist / infrastructure architect with an extensive background in the small-to-medium project-based business.
Since 2002 Lefteris has been providing IT Services that improve the information and technology set-ups of small and medium businesses to an ideal level, therefore reducing your company’s operating costs and increasing your staff’s effectiveness.
Unlike other IT specialists and service providers who focus on plain-vanilla IT support, we focus on your company’s improvement by the use of technology.