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Cutting costs on IT maintenance


Challenge Because of the financial crisis and a significant corporate down-scaling, the company decided to move from an in-house to an outsourcing IT model. However they were facing significant challenges with their current IT environment. Their Servers were constantly crashing, their workstations were unstable, and the software was pretty outdated. Moreover, their current IT department was [...]

Resolving Web Browsing Performance


Challenge The customer had significant problems with their internet performance. Web browsing was super slow and sometimes even inaccessible. While they were constantly upgrading their internet lines bandwidth, the problem wouldn’t go away. Solution We performed a network audit to look out for potential problems. We discovered that the problem wasn’t related to the bandwidth [...]

Office 365 Migration


Challenge The customer wanted to cut costs on their hosted email platform. Therefore they decided to migrate from their hosted exchange service to Office 365. They needed to make sure that they wouldn’t lose any emails, they wouldn’t experience any downtime or any service disruption whatsoever. Solution We’ve prepared a pilot environment on which we’ve tested [...]

Establish design best practices


Challenge The company active in the construction business were struggling to support their IT infrastructure. They had already researched and tested three different companies with disappointing results as regards to their response time and effectiveness. Solution We assessed an error-prone IT setup and identified key areas of improvement. We presented the benefits of a staged [...]

IT environment automation


Challenge The customer was planning for a major infrastructure upgrade and systems installation roll out. Therefore, they needed to be able keep track of their IT assets in an organized and efficient way. They also wanted to standardize and decrease the deployment time of new operating systems. Solution Advised on IT assets management and IT [...]

PKI and 2-factor authentication infrastructure


Challenge Customer wanted to ensure that their digital data were accessible only by authorized employees. The main issue was their confidential data. They had already configured appropriate access rights and encryption standards. However password guessing and password sharing was their main issue. Solution We designed, planned and implemented a corporate public key infrastructure and a [...]

Disaster recovery and service availability


Challenge A medium business active in the defense industry had to design a new plan, regarding their IT service availability and disaster recovery solution. Because of their cooperative strategy, the IT service availability had to be implemented with acceptable thresholds for the business to operate efficiently. Solution We designed, planned and implemented a virtual environment using shared storage [...]

Protocol and document versioning handling


Challenge Business was using an Excel based e-protocol database at the time. Because of the improper technology used, there were issues regarding the protocol-id generation, the shared usage of the database by multiple users simultaneously and it was very difficult to track documents hosted in multiple systems especially in older records. Solution Designed planned and [...]

IT department automation


Challenge Due to upcoming cost deductions, the company's management has decided to reduce the ICT department's workforce. The project's goal was to maintain, and even improve, the overall ICT response time without compromising support quality. Solution Successfully designed and implemented an automated management infrastructure using Symantec management solution. Results The overall maintenance overhead has been [...]