Cutting costs on IT maintenance


Challenge Because of the financial crisis and a significant corporate down-scaling, the company decided to move from an in-house to an outsourcing IT model. However they were facing significant challenges with their current IT environment. Their Servers were constantly crashing, their workstations were unstable, and the software was pretty outdated. Moreover, their current IT department was [...]

Protocol and document versioning handling


Challenge Business was using an Excel based e-protocol database at the time. Because of the improper technology used, there were issues regarding the protocol-id generation, the shared usage of the database by multiple users simultaneously and it was very difficult to track documents hosted in multiple systems especially in older records. Solution Designed planned and [...]

IT department automation


Challenge Due to upcoming cost deductions, the company's management has decided to reduce the ICT department's workforce. The project's goal was to maintain, and even improve, the overall ICT response time without compromising support quality. Solution Successfully designed and implemented an automated management infrastructure using Symantec management solution. Results The overall maintenance overhead has been [...]