IT.TotalCare Large

IT DEPARTMENT AS A SERVICE

How To Eliminate Computer Problems Finally And Forever Without The Expense Of Hiring Your Own In-House IT Staff

  • 100% same day response time
  • 0,33 support calls / per user / per month

  • 21 minutes average resolution time

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What you get with IT.Totalcare?

A comprehensive IT Department

We’ve developed a systematic approach that produces predictable results and helps small to medium business owners have peace of mind regarding the technologies they implement within their business and the decisions they make around it.

Super Fast Resolution!

No need to get stressed any more! Once you report a problem, we will work on it in 60-minutes or less, guaranteed!

Moreover, there is no need to call for tech support that often, because we will reduce your computer problems by 39% -73%!

You can focus on your job!

How much do you think it irritates your customers, waiting on the phone for you to open a Word document? We run special routines, on a daily basis, to make sure that your computers get the best performance possible.

Moreover, no more blame games or passing the buck… The ERP company says the problem is with your server, but the IT company says the problem is with the ERP – sound familiar? When you call us, we take ownership of any technical issue and will work with all parties to ensure it gets successfully resolved; saving you time, productivity and stress.

No need to take risks!

Did you know that 77% of backup procedures fail to restore your data 100% (KrollOntrack)? We have a comprehensive verification system, in place, to make sure that your backups are working as expected. You’re safe!

We constantly monitor your network to keep your servers running smoothly, avoiding unpredictable downtime!

There is no need to be an IT genius!

You are an expert at what you do – making, selling and delivering your product or service. IT is merely a tool to help achieve this. We will listen to your requirements, take time to talk to you in language that makes sense to you, to help you overcome any problem with technology or business application.

Don’t take our word for it. See what our customers say!

We know for that WHATEVER happens, Giant Stride has it covered!

Our experience with Giant Stride is exceptional! Before they took us over we had recurring problems with our server and a number of issues with our emails. Giant Stride made these 2 significant changes without us even realizing! Practically, when we started our collaboration, Giant Stride optimized the system to our needs and the problems were resolved right away! It is hard to believe so, but that’s how it works!Since our company operates on a 24h basis and the use of computers and the internet is critical, the daily maintenance of our systems is the most important thing. We realized that WHATEVER happens, Giant Stride has it covered! Moreover, they respond to our calls live, whatever the problem may be.

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Ioanna Basakou
Financial Controller | Aries Marine Insurance Brokers

I know that I will be able to communicate with them on time, every time!

Our cooperation with Giant Stride started in 2008 and we have a great professional relationship until today. Whenever we need their support, they answer their phone live, or they return our calls within 60 minutes. This is a great deal to me, because I know that I will be able to communicate with them on time. Whatever Giant Stride have proposed to us, it is accurate and within our budget and quality standards.The latest project which started on 10/2016, was related to our IT security infrastructure. They installed, configured and trained us on firewall devices (Sophos) and endpoint products (Sophos Central). At the same time, they migrated our on-premise Exchange installation to the Office 365 cloud service. The whole project has been completed on time and on budget.

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Yiannis Silintziris
IT Manager | Capuano SA

We rarely have problems

Our experience with Giant Stride is very good! They start working on critical issues immediately, while they respond on issues of a medium importance quite fast and in a reasonable time if it needs further research. To be honest, their response time is in sync with our needs! I am not aware if the lack of computer problems is the result of their daily monitoring, or the result of the upgrade project they implemented, when we started. Well, we rarely have problems and if something happens, it is usually due to the slow internet speeds in our area. I would definitely recommend them!

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Thomas Doxiadis
Founder | Doxiadis+

At last, we have absolutely no issues with our computer network

Before we start working with Giant Stride, we had many doubts about the support model they are using. We didn’t know if that would be a right fit for us. Fast forward one year later, I am able to say that their response time is quite fast (usually less than an hour) and when we ask to resolve an issue, they manage to get it right from the first time. Today, we have absolutely no issues with our computer network and that’s why we always recommend Giant Stride to our business partners and customers.

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Asteris Giannakoudis
Co-Owner | 5-One Consultants

To get you “into the swing of things”… We work with the best!