We rarely have problems
Our experience with Giant Stride is very good! They start working on critical issues immediately, while they respond on issues of a medium importance quite fast and in a reasonable time if it needs further research. To be honest, their response time is in sync with our needs! I am not aware if the lack of computer problems is the result of their daily monitoring, or the result of the upgrade project they implemented, when we started. Well, we rarely have problems and if something happens, it is usually due to the slow internet speeds in our area. I would definitely recommend them!